FAQ
Sanislink FAQ
What is Sanislink?
Sanislink is a wellness and lifestyle smart ring platform designed to provide general wellness, activity, sleep quality, recovery, habit, and ecosystem insights. Sanislink is not a medical device.
Is Sanislink a medical device?
No. Sanislink products, app outputs, Sanislink-generated wellness insights, and connected ring experiences are intended only for general wellness, lifestyle, and informational purposes.
They are not medical advice or healthcare services and are not intended to diagnose, treat, cure, mitigate, or prevent any disease or medical condition, provide emergency monitoring, or replace professional medical advice.
How should I choose my ring size?
Please use the Sanislink Ring Sizing Guide before checkout. Print the guide at 100% scale and verify the printed scale using a standard credit card or bank card before choosing your size.
If you are between two sizes, choose the larger size. If you remain unsure, contact Sanislink Support before placing your order.
Can I use more than one Sanislink ring with one app account?
Yes. A customer may register more than one Sanislink ring to the same Sanislink app account.
For consistent wellness trends and insights, all registered rings should be worn by the same person. Each ring remains subject to the applicable product, service, annual renewal, and account terms.
What does the Ceramic Ring Starter Kit include?
The Sanislink Ceramic Ring Starter Kit includes one Sanislink Ceramic smart ring and the first year of access to the Sanislink app ecosystem.
After the included first year, customers who choose to continue eligible connected services must complete a separate, customer-initiated purchase of the Sanislink Annual Subscription Renewal.
Renewal is not automatic, and Sanislink will not automatically charge the customer. The Starter Kit does not include a precious-metal ring.
Does the Annual Subscription Renewal include hardware?
No. The Sanislink Annual Subscription Renewal is a separate, customer-initiated purchase available only to eligible existing customers for renewing connected-service access.
Renewal is not automatic, and Sanislink will not automatically charge the customer.
It does not include an additional ring, charger, accessory, replacement device, or any other physical hardware unless expressly stated in a separate official Sanislink offer or campaign.
How does Sanislink handle personal information and consumer health data?
Sanislink handles personal information and consumer health data as described in its Privacy Policy and Consumer Health Data Privacy Policy.
Personal and wellness-related information may be processed through authorized Sanislink systems and service providers to provide app functionality, wellness summaries, customer support, security, order processing, and connected ecosystem services.
Please review those policies for current details about data collection, use, disclosure, retention, and available privacy rights.
Where do orders ship from?
Sanislink orders currently ship from China.
How long does shipping take?
Orders are generally prepared and shipped within 20 business days after payment is confirmed.
This preparation period does not include the carrier’s delivery time. Actual delivery timing may vary depending on the destination, customs processing, carrier operations, weather, holidays, and other circumstances outside Sanislink’s reasonable control.
Who pays shipping charges?
Shipping charges are paid by the customer and are displayed during checkout before the order is submitted.
Why does shipping cost differ by region?
Shipping rates vary depending on the destination, available carrier services, package requirements, and regional logistics costs.
Current standard shipping rates are generally USD 20 for United States orders and USD 35 for international orders, unless a different amount or currency is displayed during checkout. The shipping rate shown at checkout controls the order.
Who pays customs duties and import taxes?
Unless expressly stated otherwise at checkout or in a written order confirmation, orders are shipped under DAP terms.
The recipient is responsible for import clearance and for paying any customs duties, import taxes, VAT, brokerage fees, clearance charges, carrier advancement fees, or other destination-country import-related charges.
These charges are not included in the product price or shipping charge unless expressly stated otherwise.
Will I receive tracking information?
When tracking is available for the selected shipping service, tracking details will be provided after the order has been prepared and shipped.
Tracking availability, scan frequency, and estimated delivery information depend on the carrier and destination.
Who should I contact for support?
For general product, order, shipping, or account support, contact:
support@sanislink.com
For privacy or compliance-related questions, contact:
compliance@sanislink.com