Refund policy
Refund and Return Policy
Last updated: July 27, 2026
Thank you for shopping with Sanislink. This Refund and Return Policy applies to eligible purchases made through the official Sanislink online store.
Order Processing and Shipping
Sanislink Smart Ring orders may require preparation, inspection, allocation, and dispatch before shipment.
Orders are generally prepared and shipped within 20 business days after payment confirmation unless a different preparation or shipment period is stated on the applicable product page, during checkout, or in the order confirmation.
Business days do not include weekends or public holidays.
Carrier delivery time begins after the order has been dispatched. Delivery estimates may vary depending on the destination, customs processing, carrier operations, weather, holidays, local delivery conditions, supply-chain conditions, and other circumstances outside Sanislink’s reasonable control.
Shipping Delays and Order Cancellation
If Sanislink determines that an order cannot be shipped within the stated preparation or shipment period, Sanislink will notify the customer and, when reasonably available, provide a revised estimated shipment date.
The customer may choose to accept the revised shipment date or cancel the affected order for a full refund.
If Sanislink cannot provide a reasonable revised shipment date, cannot fulfill the order, or is otherwise required to cancel the order, Sanislink may cancel the order and issue a full refund.
Customers may request cancellation before shipment by contacting support@sanislink.com with the order number and the email address used for the purchase.
A cancellation request is not complete until confirmed by Sanislink. If the order has already been shipped, the return procedures described below will apply.
When an order is canceled before shipment, Sanislink will refund the amount paid for the canceled merchandise, including any shipping charge collected for that canceled order, unless otherwise permitted by applicable law.
Return Eligibility
To request a return, the customer must contact Sanislink within 14 calendar days after delivery, unless a longer period is required by applicable law.
To qualify for an ordinary return, the product must be:
• unused and unworn;
• unactivated and not paired with an account or device;
• undamaged and in its original condition;
• returned with all included components, accessories, documentation, and packaging; and
• accompanied by valid proof of purchase from the official Sanislink online store.
Sanislink may refuse a return if the product is used, worn, activated, altered, damaged, incomplete, missing components, or returned outside the applicable return period, except where otherwise required by law.
How to Request a Return
To request a return, contact:
support@sanislink.com
Please include:
• the order number;
• the email address used for the purchase;
• the reason for the return; and
• photographs or other supporting information when the item is damaged, defective, incorrect, or incomplete.
Sanislink will review the request and provide return instructions if the return is approved.
Do not send a product back before receiving written return authorization and the designated return address from Sanislink.
Return Address
Sanislink does not use one publicly listed return address for all orders.
After a return is approved, Sanislink will provide the customer with the designated return address and any applicable shipping instructions. The return location may vary depending on the order, product, customer location, and available return-processing arrangements.
Products sent without prior authorization, sent to an address not provided in the applicable return instructions, or sent to a Sanislink office, manufacturer, service provider, or other address found independently may be refused, delayed, or unavailable for recovery.
Return Shipping Costs
For an ordinary approved return that is not caused by a Sanislink error, product defect, or shipping damage, the customer is responsible for return shipping costs.
The customer is responsible for the returned product until it is received at the designated return location. Sanislink recommends using a trackable shipping service and retaining the shipping receipt and tracking information.
If the product is confirmed to be damaged, defective, incomplete, or incorrect due to Sanislink or its fulfillment process, Sanislink may provide an approved return method, a prepaid return label where available, or reimbursement for reasonable documented return shipping costs.
Customers should not purchase expedited, premium, or unusually expensive return shipping without written approval from Sanislink.
Inspection and Refund Approval
After the returned product is received, Sanislink will inspect it and notify the customer whether the return and refund have been approved.
Sanislink may request additional information when reasonably necessary to evaluate the condition of the returned product or the reason for the return.
Approved refunds will be issued to the original payment method unless another method is required by applicable law or is agreed to in writing.
Sanislink will initiate an approved refund without undue delay and within any period required by applicable law. The customer’s bank, card issuer, payment provider, or financial institution may require additional time to post the refund.
Non-Refundable Charges
For ordinary approved returns, the following charges are generally non-refundable unless required by applicable law:
• original outbound shipping charges;
• return shipping costs;
• customs duties;
• import taxes;
• VAT;
• brokerage fees;
• customs-clearance charges;
• carrier advancement or handling fees; and
• other charges collected by governments, carriers, payment providers, or third parties.
Sanislink does not control the processing or refund of taxes, duties, or fees collected directly by a government authority, customs authority, carrier, or other third party.
International Orders, Duties, and Taxes
Unless expressly stated otherwise during checkout or in a written order confirmation, international orders are shipped under DAP terms.
The recipient is responsible for import clearance and for paying applicable customs duties, import taxes, VAT, brokerage fees, clearance charges, carrier advancement fees, and other destination-country import-related charges.
These charges are not included in the product price or shipping charge unless expressly stated otherwise during checkout.
Refused, Unclaimed, or Undeliverable Packages
If a package is refused, abandoned, unclaimed, undeliverable because of an incorrect or incomplete address, or returned because the recipient did not pay applicable customs duties, taxes, clearance charges, or other destination-country fees, any available refund may be reduced by:
• original shipping costs;
• return shipping costs;
• customs charges;
• carrier charges;
• storage or handling charges; and
• other non-recoverable costs incurred in connection with the shipment or return.
A refund will normally be considered only after the product is returned to and received by the designated return location.
If the package is destroyed, abandoned, seized, or otherwise not returned to Sanislink or its designated return location, Sanislink may be unable to issue a refund, except where otherwise required by applicable law.
Damaged, Defective, Incorrect, or Incomplete Items
If an item arrives damaged, defective, incorrect, or incomplete, contact support@sanislink.com as soon as reasonably possible after delivery.
Please provide the order number, a description of the issue, and clear photographs or videos of:
• the product;
• the packaging;
• the shipping label; and
• the damaged, defective, incorrect, or missing component.
Do not discard the product, packaging, shipping label, or included components until Sanislink has reviewed the claim and provided instructions.
Sanislink will review the claim and may offer an appropriate remedy, which may include replacement, repair, missing-component fulfillment, return, or refund, subject to applicable law and the circumstances of the claim.
Non-Medical Product Notice
Sanislink Smart Ring products, app features, wellness insights, and related services are intended only for general wellness, lifestyle, and personal informational purposes.
They are not medical devices or healthcare services and are not intended to diagnose, treat, cure, or prevent any disease or medical condition, or to provide emergency monitoring.
Mandatory Consumer Rights
Nothing in this policy excludes, restricts, or modifies any consumer right or remedy that cannot legally be excluded, restricted, or modified under applicable law.
Where this policy conflicts with mandatory applicable law, the mandatory legal requirement will apply.
Contact
For return, cancellation, or refund questions, contact:
support@sanislink.com