Shipping policy
Shipping Policy
Last updated: July 27, 2026
Scope
This Shipping Policy applies to paid physical-product orders placed through the official Sanislink online store.
At present, the Sanislink Ceramic Ring Starter Kit is the physical product offered for direct paid ordering through the official Sanislink online store.
Non-binding interest registrations for display-only or precious-metal products do not constitute purchases, do not create orders, do not reserve inventory, and do not create any shipment or delivery obligation.
The Sanislink Annual Subscription Renewal is a service-access renewal and does not include physical hardware or shipment unless expressly stated in a separate official Sanislink offer.
Shipping Origin and Fulfillment
Sanislink physical-product orders currently ship from China.
Orders may be prepared, inspected, assigned, packaged, and dispatched by Sanislink or by authorized manufacturing, fulfillment, logistics, and carrier partners acting on Sanislink’s behalf.
Order Processing
The Sanislink Ceramic Ring Starter Kit is currently offered as a paid pre-order product.
Orders are generally prepared and shipped within 20 business days after payment confirmation, unless a different preparation or shipment period is clearly stated on the applicable product page, during checkout, or in the order confirmation.
Business days do not include weekends or public holidays applicable to the fulfillment operation.
Order preparation may include:
• payment verification;
• inventory allocation;
• product inspection;
• device assignment;
• packaging;
• export processing; and
• transfer to the carrier.
The stated 20-business-day period applies to order preparation and dispatch. It does not include the carrier’s delivery time after the order has been shipped.
Product and Variant Availability
Orders are prepared according to the product size, color, and other variant information selected by the customer during checkout.
Sanislink will not substitute a materially different product, size, or color without the customer’s agreement.
If a selected variant becomes unavailable before shipment, Sanislink may contact the customer to offer an available option, a revised shipment date, or cancellation of the affected order for a full refund.
Shipping Delays and Order Cancellation
If Sanislink determines that an order cannot be shipped within the stated preparation or shipment period, Sanislink will notify the customer before the applicable period expires and, when reasonably available, provide a revised estimated shipment date.
The customer may choose to accept the revised shipment date or cancel the affected unshipped order for a full refund.
If Sanislink cannot fulfill the order or cannot provide a reasonable revised shipment date, Sanislink may cancel the affected order and issue a full refund.
Customers may request cancellation before shipment by contacting:
support@sanislink.com
The request should include the order number and the email address used for the purchase.
A cancellation request is not complete until it has been confirmed by Sanislink. If the order has already been shipped, the Sanislink Refund and Return Policy will apply.
Shipping Charges
Shipping charges are paid by the customer and are displayed during checkout before the order is submitted.
Sanislink currently uses the following region-based standard shipping structure:
• Selected Popular Regions: USD 20, or the localized currency equivalent displayed during checkout; and
• Other Supported Regions: USD 35, or the localized currency equivalent displayed during checkout.
For purposes of this policy, “Selected Popular Regions” means delivery destinations assigned to Sanislink’s USD 20 shipping tier in the store’s current checkout configuration.
“Other Supported Regions” means supported delivery destinations that are available during checkout but are not assigned to the USD 20 shipping tier.
The applicable shipping category is determined by the customer’s delivery destination and the shipping configuration available at the time of checkout.
Shipping-region classifications, available destinations, carrier services, and localized currency amounts may change as logistics availability and costs change.
The shipping rate displayed during checkout before the order is submitted is the final applicable shipping rate for that order.
Product prices and shipping charges do not include customs duties, import taxes, VAT, brokerage fees, customs-clearance charges, carrier advancement fees, or other destination-country import-related charges unless expressly stated otherwise during checkout.
Delivery Estimates
Carrier delivery time begins after the order has been prepared and transferred to the carrier.
Any delivery estimate provided after dispatch is for informational purposes and is not guaranteed unless Sanislink expressly confirms otherwise in writing.
Actual delivery timing may vary depending on:
• the destination and delivery location;
• customs or import processing;
• carrier operations;
• transportation disruptions;
• weather;
• public holidays;
• peak shipping periods;
• local delivery conditions;
• security inspections;
• regulatory requirements; and
• other circumstances outside Sanislink’s reasonable control.
Tracking Information
When tracking is available for the selected shipping service, Sanislink will provide tracking information after the order has been prepared and shipped.
Tracking availability, scan frequency, estimated delivery dates, and delivery-status updates depend on the carrier and destination.
A temporary delay or absence of tracking updates does not necessarily mean that a package has been lost.
Shipping Address and Contact Information
Customers are responsible for providing complete, accurate, current, and deliverable shipping information before submitting an order.
Customers should review the following information before completing checkout:
• recipient name;
• street address;
• apartment, suite, or unit number;
• city;
• state or province;
• postal code;
• country or region;
• email address; and
• telephone number.
Customers should contact support@sanislink.com immediately if an address correction is required.
Sanislink cannot guarantee that an address can be changed after payment confirmation, inventory allocation, packaging, export processing, or shipment.
If an order is delayed, misdirected, returned, or subject to additional charges because the customer provided incorrect, incomplete, outdated, or undeliverable information, the customer may be responsible for resulting shipping, return, handling, storage, customs, or reshipment costs, except where otherwise required by applicable law.
International Delivery Terms
Unless expressly stated otherwise during checkout or in a written order confirmation, cross-border physical-product orders are shipped DAP to the delivery address provided in the order, Incoterms® 2020.
Under DAP terms, Sanislink arranges transportation to the named delivery destination.
The recipient is responsible for completing applicable import-clearance requirements and paying destination-country customs duties, import taxes, VAT, brokerage fees, customs-clearance charges, carrier advancement fees, and other import-related charges.
Delivery and risk allocation are governed by the applicable DAP Incoterms® 2020 rule, subject to any mandatory consumer rights that apply to the order.
Duties, Taxes, and Import Fees
Customs duties, import taxes, VAT, brokerage fees, customs-clearance charges, carrier advancement fees, handling fees, and other destination-country import-related charges are the recipient’s responsibility unless expressly stated otherwise during checkout or in a written order confirmation.
These charges are not included in the product price or shipping charge unless expressly stated otherwise during checkout.
Sanislink does not control:
• whether a destination-country authority imposes an import charge;
• the amount of an import charge;
• the time required for customs processing;
• the documentation requested by customs or the carrier; or
• whether payment is required before delivery.
Customers should consult the applicable customs authority or carrier for destination-specific information.
Customs and Import Cooperation
Customers are responsible for:
• providing information or documentation reasonably required for import clearance;
• responding to communications from the carrier or customs authority;
• completing any required import-clearance procedure; and
• paying applicable import charges within the required period.
Failure to complete import clearance or pay required charges may result in delay, storage, return, abandonment, seizure, or destruction of the package.
Refused, Unclaimed, or Undeliverable Shipments
A shipment may be treated as refused, unclaimed, or undeliverable when:
• the recipient refuses delivery;
• the recipient does not respond to the carrier or customs authority;
• required import charges are not paid;
• the shipping address is incorrect or incomplete;
• delivery attempts are unsuccessful;
• the package is not collected within the carrier’s holding period; or
• import clearance cannot be completed because of customer action or inaction.
If a package is returned, any available refund may be reduced by:
• original shipping costs;
• return shipping costs;
• customs charges;
• carrier charges;
• storage or handling charges; and
• other non-recoverable costs incurred in connection with the shipment or return.
A refund will normally be considered only after the returned product has been received at the designated return location.
If a package is abandoned, destroyed, seized, or otherwise not returned, Sanislink may be unable to issue a refund, except where otherwise required by applicable law.
Lost Shipments
If tracking information shows an unusual delay or possible loss, the customer should contact support@sanislink.com with the order number and available tracking information.
Sanislink may ask the customer to:
• confirm the shipping address;
• check with household members, reception staff, or building management;
• contact the local carrier;
• provide a carrier case number; or
• provide other information reasonably required to investigate the shipment.
Sanislink will review the available carrier information and determine an appropriate next step, which may include continued investigation, reshipment, replacement, or refund, depending on the circumstances and applicable law.
Damaged, Incorrect, or Incomplete Shipments
If an order arrives damaged, incorrect, or incomplete, contact support@sanislink.com as soon as reasonably possible after delivery.
Please provide:
• the order number;
• a description of the issue;
• photographs or videos of the product;
• photographs of the packaging;
• a photograph of the shipping label; and
• photographs of any damaged, incorrect, or missing components.
Do not discard the product, packaging, shipping label, or included components until Sanislink has reviewed the claim and provided instructions.
Sanislink may provide replacement, missing-component fulfillment, repair, return instructions, or refund, depending on the circumstances and applicable law.
Relationship to the Refund and Return Policy
Returns, refunds, cancellations, approved return addresses, return-shipping responsibilities, and refund deductions are also governed by the Sanislink Refund and Return Policy.
This Shipping Policy and the Refund and Return Policy should be read together.
Mandatory Consumer Rights
Nothing in this Shipping Policy excludes, restricts, or modifies any consumer right or remedy that cannot legally be excluded, restricted, or modified under applicable law.
Where this Shipping Policy conflicts with a mandatory applicable legal requirement, the mandatory legal requirement will apply.
Contact
For shipping, tracking, delivery-address, customs, or delivery questions, contact:
support@sanislink.com